I wish I were a better communicator under pressure.
Tuesday, March 25, 2014
Take, for example, an upset parent. (Take them, please!)
I wish I were the kind of person who could put that person at ease; reassure them and convince them that I am open to hearing what they have to say. Let's have a dialogue! But angry parents don't always seem to want that, so communication feels more like confrontation.
Honestly parents, I understand wanting an answer to your questions or concerns. I want you to understand my motivation or reason for doing what I do, and that I am always coming from a place of caring for your child. I am not afraid or ashamed to apologize when I've made a mistake. I make them all the time!
But maybe I begin feeling like angry, upset parents are questioning my commitment to serving them and their children in the right manner? Maybe that throws me off?
One thing I do know about me is that, in my life outside school, I am one who fights back when confronted. That is certainly not who I want to be at school though, and I am concious of that and work very hard to counteract that tendency of mine when I am at school. Does squashing my initial instinct to fight back send me into a tailspin?
In any event, it doesn't take long for me to become a blathering fool, fumbling to explain things and gesticulating all over the place. I rarely feel like a truly upset parent leaves feeling any better after talking to me.
How do you learn to stay cool and use the right words to defuse tension?
I know, I know. Some parents can't be placated. They just want to unleash their anger. That's not all of them though. Not even the majority.
How do I become a better communicator under pressure?
Posted by Edna Lee at 7:38 PM